In a nutshell
In today's inter-webby-connected era (OK, so we made up that term), organisations are finding it increasingly important to be able to manage, track and improve communications with their business contacts.
Relationship Management is evolving from the traditional Customer Relationship Management (CRM) to one where organisations need to be able to manage and track relationships with whole new groups of business contacts - such as suppliers, contractors, business partners, etc. This has led to the rise of xRM, where Relationship Management is all-important - regardless of whom the relationship is with.
How SunDog can help
At SunDog, we have Microsoft-accredited staff that can provide consultancy around Relationship Management. Building upon Dynamics CRM, we can help to tailor business systems that allow any organisation to track precisely its interactions with external parties. Users have the ability to manage sales, marketing, service/support, and anything in-between - all from within the familiar Microsoft Office Outlook environment!
Regardless of whether you're managing and tracking communications and actions with customers, suppliers, internal departments or students - if you want to explore how to get closer to your essential contacts then just drop us an e-mail or give us a call (+44 8000 214 677)!